NEW DELHI : The National Highways Authority of India (NHAI) has taken several measures to eliminate the occurrence of any incorrect deduction via FASTag on free seats.

In a written response to a question to Rajya Sabha, Union Minister for Roads, Transport and Highways, Nitin Gadkari briefed the house on the key measures.

The NHAI imposed criminal charges on the defaulting bank/operating agency/concessionaire. It also issued a mandate for the implementation of the Interface Control Document (ICD 2.5) at all fare places on National Highways (NH). This will allow near real-time processing of FASTag transactions on NH paid places and instant SMS to users on paid transactions.

They have also released a Service Level Agreement (SLA) parameter for issuing banks. These are provisions to resolve customer complaints related to overcharging, double dipping, unauthorized transactions, etc. within a specified time.

In a written response to another question to Rajya Sabha, the Union Minister also briefed the house on monitoring mechanisms to control the quality of road construction.

All NHs are built to the quality standards specified in the Ministry and Indian Roads Congress (IRC) specifications. This is ensured through the appointment of consultants as Authority Engineer/Independent Engineer for the day to day supervision of the implementation of Quality Assurance/Quality Control as specified in the Contract/Concession Agreement . Substandard work found, if any, is rectified and reinstated to specification, Gadkari said.

Officials of National Highways Authority of India, National Highways & Infrastructure Development Corporation Limited, Border Roads Organization, Public Works Departments/ Road Construction Departments/ Corporations of State Governments/ Union Territories undertake the inspection and contractors are requested to take the action corrective actions necessary to eliminate standard sub-works. In the event of default, actions against the defaulting agencies are taken in accordance with the provisions of the agreements.

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